PRIVACY POLICY
PRIVACY POLICY – OSTERIA BY BOCCONCINO (Pescatore Limited)
Last Updated: [18 December, 2025]
This Privacy Policy explains how BOCCONCINO MAYFAIR (BOCCONCINO RESTAURANTS LTD) (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our restaurants, use our websites, sign up for marketing, connect to our Wi-Fi, or interact with us online or offline.
We operate in the United Kingdom and process personal data in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable UK privacy laws.
1. Information We Collect
1.1 Information You Provide Directly
We may collect:
1.2 Automatically Collected Information
When you visit our websites or digital services, we may automatically collect:
1.3 Information from Third Parties
We may receive data from:
2. Wi-Fi Data Capture (In-Venue Wi-Fi Networks)
If you connect to free Wi-Fi at any of our restaurants, we may collect certain technical and login data. This helps us operate, secure, and monitor the network.
2.1 What We Collect
Depending on the Wi-Fi system used, we may process:
We use this data to:
If the Wi-Fi login page asks for your email or offers a “join our mailing list” option:
Our Wi-Fi system may be operated by a specialist provider (e.g., Purple WiFi, Cisco Meraki, Sky WiFi).
These providers may process limited personal data on our behalf.
Their terms may be shown on the Wi-Fi login page.
3. How We Use Your Information
3.1 Service Delivery
With your consent where required, we may use your data for:
4. Lawful Bases for Processing (UK GDPR)
We rely on the following lawful bases:
5. How We Share Information
We may share data with:
6. International Transfers
Where partners operate outside the UK, we ensure appropriate safeguards (including Standard Contractual Clauses).
7. Data Retention
8. Your Privacy Rights
Under UK GDPR, you may:
9. Cookies & Tracking
See our separate Cookie Policy or detailed information.
10. Children’s Privacy
We do not knowingly collect data from individuals under 16.
11. Data Security
We use appropriate technical and organisational measures to safeguard information.
12. Updates to This Policy
Updates will be posted with a new “Last Updated” date.
13. Contact Us
OSTERIA BY BOCCONCINO (Pescatore Limited)
Email: gm@osteriabocconcino.co.uk
Address: 366-368 STRAND, LONDON, WC2R 0JF
Last Updated: [18 December, 2025]
This Privacy Policy explains how BOCCONCINO MAYFAIR (BOCCONCINO RESTAURANTS LTD) (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our restaurants, use our websites, sign up for marketing, connect to our Wi-Fi, or interact with us online or offline.
We operate in the United Kingdom and process personal data in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable UK privacy laws.
1. Information We Collect
1.1 Information You Provide Directly
We may collect:
- Name
- Email address
- Phone number
- Booking details
- Dietary or allergen information (if voluntarily provided)
- Payment information (processed by secure third-party providers)
- Marketing sign-up details
- Feedback, enquiries, complaints
- Competition entries or survey responses
1.2 Automatically Collected Information
When you visit our websites or digital services, we may automatically collect:
- IP address
- Device type and browser details
- Pages visited and time spent
- Referral URLs
- Cookie identifiers and pixels (Meta, Google, etc.)
- Analytics and tracking information related to reservations or orders
1.3 Information from Third Parties
We may receive data from:
- Reservation platforms (Opentable, Resy, SevenRooms)
- Delivery services (Deliveroo, Uber Eats)
- Payment processors
- Advertising platforms (Meta, Google, YouTube)
- Wi-Fi service providers (if you access our guest Wi-Fi)
- Social media platforms
2. Wi-Fi Data Capture (In-Venue Wi-Fi Networks)
If you connect to free Wi-Fi at any of our restaurants, we may collect certain technical and login data. This helps us operate, secure, and monitor the network.
2.1 What We Collect
Depending on the Wi-Fi system used, we may process:
- Device MAC address (encrypted or hashed where possible)
- Device type and operating system
- IP address assigned during your session
- Connection times, duration, and bandwidth usage
- Login information (email or social login) if required by the Wi-Fi provider
- Network usage information for security and performance
We use this data to:
- Authenticate your device
- Provide access to the Wi-Fi network
- Maintain network security and prevent misuse
- Monitor performance and detect service issues
- Comply with legal obligations
- If you opt in, send marketing communications related to our restaurants
If the Wi-Fi login page asks for your email or offers a “join our mailing list” option:
- You will only receive marketing if you explicitly opt in
- Wi-Fi access does not depend on marketing consent
- You may unsubscribe at any time
Our Wi-Fi system may be operated by a specialist provider (e.g., Purple WiFi, Cisco Meraki, Sky WiFi).
These providers may process limited personal data on our behalf.
Their terms may be shown on the Wi-Fi login page.
3. How We Use Your Information
3.1 Service Delivery
- Managing reservations and bookings
- Fulfilling online orders
- Handling enquiries or customer service
- Processing payments
- Ensuring food safety compliance
With your consent where required, we may use your data for:
- Email newsletters and promotions
- Event announcements
- Loyalty or rewards communications
- Targeted advertising on Meta Platforms (Facebook/Instagram)
- Targeted advertising on Google Ads, Google Display Network, and YouTube
- Creating custom or lookalike audiences (using hashed email data)
- Analysing campaign performance
- Website and service optimisation
- Understanding guest preferences
- Operational and performance improvements
- Meeting health, safety, and regulatory requirements
- Preventing fraud and protecting security
4. Lawful Bases for Processing (UK GDPR)
We rely on the following lawful bases:
- Consent: marketing, advertising cookies, Wi-Fi marketing opt-ins
- Contract: reservations, online orders, service delivery
- Legitimate Interests: security, analytics, customer insights, improving services
- Legal Obligation: regulatory compliance, record keeping
5. How We Share Information
We may share data with:
- Reservation and ordering platforms
- Email and marketing service providers
- Payment processors
- Wi-Fi service partners
- IT and hosting providers
- Meta, Google, and other advertising platforms (where consent applies)
6. International Transfers
Where partners operate outside the UK, we ensure appropriate safeguards (including Standard Contractual Clauses).
7. Data Retention
- Reservation and communications data: up to 24 months
- Marketing data: until you unsubscribe or request deletion
- Transaction data: retained as required for financial compliance
- Wi-Fi connection logs: retained only as needed for security and operational purposes
8. Your Privacy Rights
Under UK GDPR, you may:
- Access your personal data
- Request correction
- Request deletion
- Object to processing (including marketing)
- Withdraw consent
- Request restriction or portability
- Lodge a complaint with the ICO
9. Cookies & Tracking
See our separate Cookie Policy or detailed information.
10. Children’s Privacy
We do not knowingly collect data from individuals under 16.
11. Data Security
We use appropriate technical and organisational measures to safeguard information.
12. Updates to This Policy
Updates will be posted with a new “Last Updated” date.
13. Contact Us
OSTERIA BY BOCCONCINO (Pescatore Limited)
Email: gm@osteriabocconcino.co.uk
Address: 366-368 STRAND, LONDON, WC2R 0JF